Technical Support Agent

ABOUT US

At Symetri we create and provide technology solutions and services for design, engineering, construction, and manufacturing businesses. We empower people to work smarter for a better future by ensuring they have access to the expertise and technology they need to improve their performance and sustainability.

We develop and distribute our own solutions and are one of the world’s top resellers of Autodesk software with over 400K users across Northern Europe and the US. Our mission is to challenge people to work smarter for a better future, and we value passion, teamwork, courage and the drive to create change above all else.

YOUR POSITION

Supported by a team of technical experts, the successful candidate can expect ongoing technical coaching and regular support. Training on Autodesk design products will be provided as part of your personal and professional development. Career progression is encouraged with several goals and objectives to work towards. Opportunities to travel both nationally and internationally, and gain valuable experience in new technologies including Virtual Reality and Autodesk Cloud Interface.
As a Technical Support Agent you will;

• Resolving technical issues through research, customer engagement and troubleshooting
• Provide technical support to new and existing customers on the Autodesk portfolio of Products and Autodesk Construction Cloud workflows
• Provide both standard and customised training to our extensive customer base
• Document all technical queries, update Symetri support knowledge base and social media platforms
• Work directly with the Sales & Marketing team

To be successful in this position you are required to have the following merits:

• Knowledge of Autodesk Portfolio & Construction Cloud
• Ability to manage time effectively and work on your own initiative to meet project deadlines
• Have a creative mindset with a positive attitude towards problem-solving to assist customers
• Strong communication (verbal and written) and customer care skills

We expect our employees to actively manage their own success. That means asking questions, sharing and expanding knowledge, interests and ideas and contributing to a constructive and kind work environment.

DETAILS

You will be based in Limerick, Ireland (Hybrid working)

Your salary is set according to industry standards and experience.

YOUR APPLICATION

Once applications are reviewed we will be calling people for first-round interviews via Microsoft Teams, successful candidates from the first round will be called for in-person interviews.

Would you like to know more about the position? Feel free to contact Breda Walsh breda.walsh@symetri.com.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• On-site parking
• Private medical insurance
• Sick pay
• Wellness program

Schedule:

• Monday to Friday
• No weekends

Language:

• English (required)

Ability to Commute:

• Limerick, CO. Limerick (required)

Work Location: Hybrid remote in Limerick, CO. Limerick