What is Product Data Management (PDM)?
Discover what Product Data Management (PDM) is, its benefits, key features, and how PDM systems streamline data management across industries.
Try the following solutions to resolve the problem:
Server side security issues
Firewall
Temporarily disable your firewall to test if it is blocking the services. If the services are available with the firewall disabled, adjust the firewall settings before turning it on again.
Make sure, that your Autodesk products are enabled to communicate through the firewall. Please, also make sure that the trusted sites below are allowed through your firewall.
Time zone
Sync your computer’s time with the Internet time by following these steps.
Note: If you’re a part of a domain, the Internet Time tab will be invisible and you’ll need to work with your IT administrator.
If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
See: How to Sync System Clock with Internet Time in Windows 7?
Router
Reset your router.
Trusted sites settings
The following list of sites should be added to the “Trusted Sites” (Internet Options). They should be allowed to communicate through ports 80 and 443, and have an exception rule on proxy for anonymous access:
*.autodesk.com
*.virtualearth.net
*.cloudfront.net
*.google-analytics.com
*.akamaiedge.net
*.amazonaws.com
*.getsatisfaction.com
*.autocadws.com
*.akamaintechnologies.com
*.msecnd.net
*.microsoft.com
*.google.com
*.edgekey.net
*.newrelic.com
*.velasystems.com
*.nr-data.net
*.hotjar.com
*.optimizely.com
cdn.jsdelivr.net
Hosts file blocking access
Check whether the Hosts file is blocking access, or reset it to defaults (Microsoft link).
See: How can I reset the Hosts file?
Corrupted Windows user profile
Create a new Windows user profile in the Control Panel > User accounts.
MAC \ IOS
reformat and reinstall the boot camp application which enabled the system to switch seamlessly from Mac/Windows
Alternative Troubleshooting Steps
If you need further assistance with your Autodesk Product, please contact us HERE
Discover what Product Data Management (PDM) is, its benefits, key features, and how PDM systems streamline data management across industries.
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