We’ve noticed that there have been a few issues and errors reported about many different Autodesk products, so we’ve outlined solutions below to what we’ve come across.
AutoCAD 2018 is working fine under the Windows user account it was installed from, however, when launched from other Windows user accounts you receive Error 1325: Favorites is not a valid short file name.
1. Open Registry editor
2. Go to: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
3. Back up Favorites original value (e.g. \\DO-SV1\Home\05000\Favorites)
4. Change Favorites value to %USERPROFILE%\Favorites
5. Start AutoCAD 2018
6. After AutoCAD opens, close it and change Favorites value to the original value
When launching 3ds Max you receive an Error Loading Plug-in DLL dialog. The error states the mentalray.dlz file has failed to initialize:
Upon using 3ds Max to render with NVIDIA Mental Ray or Iray, neither are installed and do not appear for selection in the Render Setup drop-down list under Renderer.
When installing 3ds Max with the Setup application (*.exe) file or installing NVIDIA’s separate Mental Ray plugin for the 2018 version, the Mental Ray files seem to be installed in the wrong folder or read incorrectly.
You receive an error loading Civil 3D 2018:
Land Desktop can create problems with Civil 3D and prevent the application from running.
To resolve this issue complete the steps in the link to remove Land Desktop
Clean installation of AutoCAD Civil 3D Land Desktop Companion 2009
During Autodesk 3ds Max 2018 installation you receive error unable to locate a backburner.cab and installation fails.
You need to download 3ds Max 2018 installer from Autodesk Virtual Agent or using Browser Download method and then install the software.
A Navisworks model is uploaded into BIM 360 Glue.
When trying to view the model using the BIM 360 Glue app on the iPad, there isn’t enough memory to display the model.
To reduce the size of a Navisworks model sent to BIM 360 Glue:
If the file contains NWD files, do this:
1. Open Navisworks 2017 or 2018 and go to Options
2. Enable “Optimise On Load”
3. Open the NWD file and save it
This new version will be optimized and use less memory.
This will not help if the model is made up of only NWC files.
Note that NWF files are not supported by Glue; only NWD and NWC files from Navisworks are supported.
Users reported that when opening a Revit 2017 model the following error is received:
The model {filename}.rvt is missing many elements, and it cannot be opened.
This incident is being investigated for a possible cause and resolution.
In reviewing the journals, preceding the error, you may see lines recorded similar to the following:
'C ##-MONTH-#### ##:##:##.###; 7:< Owner cache of element {ID} of class SunAndShadowSettings was 32 of class DBViewPlan, now is -1 of class <deleted>
' 7:< DBG_WARN: [ISL] Number of live elements (2) exceeds total (1) in increment#1: line 150 of ModelStorage\Reconsolidater.cpp.
' 8:< FileCheckDiagnostic missing elem {ID}
' 8:< FileCheckDiagnostic ElementStorageSwapout::relinquishToElemTable: 1 missing elements are removed
Note: These lines will likely be recorded in separate journals, and possibly by separate users.
This issue can occur when deleting view templates applied to views with the sun path turned on, and choosing to remove view template references.
We hope some of the solutions to the reported issues we’ve outlined above assist you with any problems your are having. If you are having any other issues with any of your other products, don’t hesitate to contact our support team by clicking HERE
