Recap Photo Does Not Recognize the Activate License & Still Asks for an Activation

Firstly you will need to review your files and folders. 

Note: Some of the below folders may be hidden. Make sure to enable view for hidden files/folders, follow these instructions:

Windows 10

1. In the search box on the taskbar, type folder, and then select Show hidden files and folders from the search results.
2. Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.

Windows 8.1

1. Swipe in from the right edge of the screen, then select Search (or if you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then select Search).
2. Type folder in the search box, then select Folder Options from the search results.
3. Select the View tab.
4. Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.

Windows 7

1. Select the Start button, then select Control Panel > Appearance and Personalization.
2. Select Folder Options, then select the View tab.
3. Under Advanced settings, select Show hidden files, folders, and drives, and then select OK.

• Close any running Autodesk programs (make sure Autodesk Desktop App and A360 are also shut down completely from the taskbar)
• Remove all files under C:\Users\<username>\AppData\Roaming\Autodesk\ADUT
• Remove all files under C:\ProgramData\Autodesk\ADUT
• Go to C:\ProgramData\FLEXnet and delete all files that start with adskflex
• Go to C:\Users\<username>\AppData\Local\Autodesk\Web Services and delete the file LoginState.xml
• Launch ReCap Photo – if asked for a login, enter your Autodesk credentials

For more information or queries click here to contact our Technical Support Team!